Happy Tours Travel

Travel Agency
Quito, Ecuador
Industry
Travel & Tourism
Year
2026
Services
UX Research, UX/UI Design, Information Architecture, User Flows, Wireframing, Interactive Prototyping, Web Development & CMS Content Management

Project Context

Happy Tours Travel, a travel agency with more than 35 years of experience, needed a complete redesign of its digital presence. Their website had become visually outdated and difficult to navigate, making it harder for users to discover travel packages and reducing the overall perception of trust. The goal was to create a modern, user-centered experience while preserving the credibility and reputation the company had built over the years.

Objective

Outdated visual design. Confusing navigation. Poor content hierarchy. Difficult information discovery. Limited mobile experience. Low perception of trust and professionalism

Gif
Problem

Outdated visual design. Confusing navigation. Poor content hierarchy. Difficult information discovery. Limited mobile experience. Low perception of trust and professionalism

Gif
Solution

We redesigned the entire user experience by simplifying the information architecture and optimizing the main user journeys. The new interface highlights destinations, travel packages, and the agency's experience through a clean, modern design focused on usability and conversion.

Testimonials

"Redesigning our website was one of the best decisions for our business. The team understood our vision and transformed an outdated website into a modern, intuitive platform that truly represents our brand. Our customers can now find information faster, and the overall experience feels significantly more professional."

Imer Vigil
CEO — Happy Tours Travel

"Redesigning our website was one of the best decisions for our business. The team understood our vision and transformed an outdated website into a modern, intuitive platform that truly represents our brand. Our customers can now find information faster, and the overall experience feels significantly more professional."

Imer Vigil
CEO — Happy Tours Travel

Design & Development Process

Research & Analysis

Briefing

Competitors Analysis

UX Analysis

Definition of User Persona

Wireframing & Testing

Userflow & Sitemap

Lo-Fi & Hi-Fi Wireframes

Clickable Prototype

Usability Testing

High Fidelity & Hand-Off

Branding

UI & UI-Kit

Responsive Design

High Fidelity Prototype

Usability Testing

Hand-off to Development

Development & Launch

CMS implementation (WordPress-Elementor / Shopify / Webflow)

CMS Configuration

Responsive Optimization

SEO Improvements (optimized content & images)

Final Testing & QA

Final Project Deployment

Design Process

Research & Analysis

Briefing

Competitors Analysis

UX Analysis

Definition of User Persona

Wireframing & Testing

Userflow & Sitemap

Lo-Fi & Hi-Fi Wireframes

Clickable Prototype

Usability Testing

High Fidelity & Hand-Off

Branding

UI & UI-Kit

Responsive Design

High Fidelity Prototype

Usability Testing

Hand-off to Development

Color Palette

Typography

Brand Identity

User Persona

Age:
Location:
Marital Status:
Role:

Current Situation

Motivations

Frustrations

Goals & Objectives

Logo

Before
After

Lo-Fi Wireframes

Previous Design

The previous website featured an outdated interface with cluttered layouts, inconsistent hierarchy, and a navigation experience that made finding information unnecessarily difficult.

The Revamped Experience

The redesigned experience focuses on clarity, intuitive navigation, and a modern visual language that makes browsing destinations and travel packages much easier while reinforcing user trust.

Key Features & 
Improvements Implemented

Explore the key improvements that modernized the experience, streamlined navigation, and made discovering and booking trips faster and easier.

Simplified Navigation

Content was reorganized to reduce friction and improve discoverability.

Modern Interface

A complete visual refresh aligned the website with current digital standards.

Increased Trust

Experience, airline partnerships, and credibility indicators were emphasized throughout the website.

Mobile-First Experience

The interface was optimized to provide a seamless experience across all devices.

Creating an Intuitive and Efficient Digital Experience

Re-design Process

We evaluated the existing website and identified key usability issues. We restructured the content to create more intuitive user journeys. Core user flows were designed to maximize clarity and conversions. A modern interface was created to reflect the company's professionalism. Interactive prototypes were developed and validated before implementation. The final website was built with an easy-to-manage CMS for future content updates.

User Flows

The user journey was simplified to minimize friction and reduce the number of steps required to complete a booking.

Visual Design

The new visual language introduces cleaner layouts, stronger typography, impactful imagery, and improved spacing. Together, these elements create a more premium, trustworthy, and user-friendly digital experience.

Conclusion

The redesign transformed an outdated website into a modern platform that better represents Happy Tours Travel's brand while significantly improving usability and the customer journey. The result is a faster, clearer, and more engaging experience designed to drive inquiries and bookings.